MyWayLast Updated: 15 July 2026
These Terms of Service (“Terms” or “Agreement”) govern your relationship with the MyWay Route Planner application and services (collectively, the “Service”), operated by Proalab Limited (“we”, “us”, or “our”).
By accessing or using the Service, including downloading or using the MyWay Route Planner mobile applications, desktop applications, web-based software, APIs, integrations, or any other related mobile or SaaS solutions, or by accessing our website, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 13 years old, or the minimum legal age for providing consent to data processing in your jurisdiction (which may be higher, up to 16, in certain EU member states), to use the Service. By using the Service, you confirm that you meet these requirements and have the capacity to enter into a legally binding contract.
2. Description of Service
MyWay Route Planner is a software-as-a-service (SaaS) solution accessible via web browser, mobile apps, or integrations. It provides route optimization, navigation assistance, team collaboration tools, and productivity features for personal or professional use. We may add, change, or remove features at any time without notice.
3. Subscriptions
The Service may offer paid subscription plans (“Subscriptions”) that auto-renew unless canceled. Billing cycles can be weekly, monthly, or yearly and are managed through your Apple App Store, Google Play, or our web billing partners. You can cancel your subscription at any time through your store account or via our web portal.
Your subscription will renew automatically unless canceled at least 24 hours before the end of the current billing period. Subscription fees and terms are disclosed prior to purchase.
EU/EEA Consumers — Right of Withdrawal
By purchasing a Subscription, you expressly request that the Service begin immediately and acknowledge that you lose your statutory right of withdrawal (14-day cooling-off period) under the EU Consumer Rights Directive (2011/83/EU) once performance of the Service has begun.
4. Free Trial
We may offer limited-time free trials. If billing information is required, charges will only apply after the trial ends unless canceled in advance. We may change, suspend, or terminate free trials at any time without notice.
5. Fees & Pricing Changes
For subscriptions purchased through the Apple App Store or Google Play, price changes are managed and communicated in accordance with Apple’s and Google’s respective policies, including their required user consent mechanisms.
For Web Billing subscriptions, we may adjust subscription fees or introduce new charges with at least 15 days’ prior notice. The new rate will apply at the next renewal. Continued use of the Service after the change constitutes acceptance of the new pricing.
6. Web Billing and Payments
For subscriptions purchased via our website (“Web Billing”), payments are processed securely through third-party payment processors. You agree to provide accurate billing details and authorize Proalab to charge your selected payment method on a recurring basis based on your selected plan. You can manage or cancel your subscription at any time via our web portal (see Section 24 for our website link).
By using web billing, you also agree to be bound by the terms and privacy policies of our payment processors.
7. Refunds
All payments are non-refundable except where required by law or at our sole discretion. Refunds for in-app purchases must be requested directly through the Apple App Store or Google Play Store, subject to their policies. Web Billing refunds and cancellations can be requested via our web portal (see Section 24) or by contacting our support team.
To assist in refund management, we may share purchase-related metadata with platform providers, including time since app installation, app usage, and in-app purchase details, consistent with our Privacy Policy. By using the Service, you consent to this data processing. To withdraw consent, contact us (Section 24).
8. User Accounts and Access
To access certain features, you must register an account. You are responsible for keeping your login credentials secure and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use or breach. We may suspend or terminate access if misuse or fraudulent activity is detected.
9. Team or Business Licenses
Some plans allow multiple users under a single organization account. The account owner or administrator is responsible for managing team access, assigning seats, and ensuring all users comply with these Terms. Shared logins are prohibited. Misuse of team functionality may result in termination.
10. User Responsibilities
You agree to:
- Use the Service safely and lawfully, without violating laws, including but not limited to traffic laws
- Provide truthful and accurate information
- Avoid using the Service while operating a vehicle or in high-risk contexts
- Comply with local and international laws, including export regulations
11. Fair Use & Abuse Prevention
The Service is subject to fair use limits. We may impose usage caps, rate limits, or technical restrictions to prevent excessive, abusive, or non-standard usage that negatively impacts system performance, costs, or other users.
We reserve the right to monitor usage patterns and take corrective action, including throttling, limiting features, paywalls, or terminating access, without refund. We may monitor usage patterns through automated and manual means and take action based on our determinations, which are final.
12. Prohibited Conduct
You may not:
- Reverse engineer, disassemble, or decompile any part of the Service
- Use bots, scrapers, or automated tools to access or copy content
- Misuse ad identifiers or manipulate app attribution
- Interfere with service infrastructure or operations
- Upload malicious code or disrupt networks
Abuse, excessive use, or usage intended to circumvent plan limitations constitutes a violation of these Terms and may result in immediate termination under Section 16.
13. Intellectual Property
The Service and its contents — including text, images, logos, software, and routes — are the intellectual property of Proalab Limited and its licensors. You are granted a personal, revocable, non-transferable license to use the App and Web platform for lawful personal or professional use. You may not copy, redistribute, or create derivative works from the App or Service.
All rights not expressly granted remain with Proalab.
14. Third-Party Services
The Service may use third-party APIs, SDKs, and services, including mapping and navigation providers, app store platforms, payment processors, and analytics providers. These providers may change over time. Your use of these components is subject to their respective terms and privacy policies. We are not responsible for the content, accuracy, or practices of third-party providers.
15. User-Generated Content
If you upload or submit content to the Service, you grant Proalab a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and modify such content for operating and improving the Service. You must have the necessary rights to share any submitted content and confirm it does not infringe on others’ rights.
16. Termination
You may stop using the Service at any time. Deleting the app does not cancel your subscription — you must manage that through your store or our web portal.
We reserve the right, at our sole discretion, to refuse, suspend, limit, or terminate access to the Service (in whole or in part), with or without notice, if we determine that a user’s behavior constitutes abuse, misuse, excessive or non-good-faith usage, circumvention of plan limits, repeated refund activity, violation of these Terms, or creates risk, cost, or legal exposure to Proalab or its partners.
Upon termination, your right to use the Service ends immediately. We may delete or retain account data in accordance with our retention policies and applicable law. No refunds are provided for terminated accounts, unless required by law. Termination may include technical measures to prevent re-registration or further access.
17. Disclaimers
The Service is provided “as is” and “as available” without warranties of any kind.
We do not guarantee uninterrupted availability, accuracy, or performance. We are not responsible for your use of the Service while driving, nor do we guarantee the suitability of routes for specific vehicle types or purposes. Connectivity and device limitations may affect performance.
We have no obligation to maintain, support, or continue any specific feature, integration, pricing tier, or availability of the Service or any part of it. We are not responsible for loss, corruption, or deletion of data, including routes, history, or account information, whether due to technical failure, account termination, or user action.
We do not guarantee any specific results, savings, delivery times, fuel reduction, efficiency improvements, revenue impact, or business outcomes. Any estimates, metrics, or analytics are informational only and the outcome is based on user actions.
We implement commercially reasonable measures to protect your account and data, but no system is completely secure. Use the Service at your own risk. For more information, see our Privacy Policy.
18. Limitation of Liability
To the extent permitted by law, Proalab and its affiliates shall not be liable for indirect, incidental, or consequential damages, including loss of data or profits.
In no case shall our total liability exceed the greater of: (i) the amount you paid in the last six months, or (ii) the equivalent of €50 in your local currency, unless otherwise required by law.
19. Indemnity
You agree to defend and hold harmless Proalab from any claims, damages, or liabilities resulting from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.
20. Force Majeure
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including outages of third-party providers, network failures, acts of government, natural disasters, war, strikes, sanctions, or other force majeure events.
21. Jurisdiction
These Terms are governed by the laws of New Zealand unless mandatory local laws apply. If any part of these Terms is unenforceable, the rest will remain in effect.
Assignment
We may assign or transfer these Terms and our rights and obligations under them, in whole or in part, in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, without your consent. You may not assign or transfer these Terms without our prior written consent.
Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Proalab regarding the Service and supersede any prior agreements on this subject.
No Waiver
Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision.
22. Changes to These Terms
We may update these Terms from time to time. If changes are material, we’ll provide at least 30 days’ notice. Continued use after such changes constitutes your acceptance. If you disagree, you must stop using the Service.
23. Survival
Sections relating to intellectual property, payments, disclaimers, limitation of liability, indemnity, jurisdiction, and termination survive termination of these Terms.
24. Contact
For questions, feedback, or legal inquiries, please contact us at: info@mywayroute.com
Website: https://mywayroute.com